At Emerald Journeys, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and store your personal information when you use our website or services.
1. Information We Collect
We may collect various types of information, including:
- Personal Information: Name, email address, phone number, mailing address, and other information you provide when filling out forms or contacting us.
- Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage Information: Information about how you use our website and services.
- Marketing and Communications Data: Your preferences in receiving marketing communications from us.
2. How We Collect Your Information
We collect information through various methods:
- Direct Interactions: When you fill out forms, subscribe to our newsletter, request information, or contact us.
- Automated Technologies: As you interact with our website, we automatically collect technical data about your equipment, browsing actions, and patterns through cookies and similar technologies.
- Third Parties: We may receive personal data about you from various third parties, such as analytics providers and advertising networks.
3. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our services to you
- To process and fulfill your booking and travel arrangements
- To communicate with you about your booking or inquiry
- To provide customer support and respond to your requests
- To send you marketing communications if you have opted in
- To improve our website, products, and services
- To administer and protect our business and website
- To comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: Where you have given us explicit consent to process your data for a specific purpose.
- Contract: Where processing is necessary for the performance of a contract with you.
- Legitimate Interests: Where processing is necessary for our legitimate interests, provided those interests do not override your rights and freedoms.
- Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.
5. Data Sharing and Transfers
We may share your personal information with:
- Service providers who perform services on our behalf (e.g., accommodation providers, tour operators, transportation companies)
- Professional advisers including lawyers, bankers, auditors, and insurers
- Government bodies and regulatory authorities when required by law
Where we transfer your data outside the European Economic Area (EEA), we ensure a similar degree of protection by implementing appropriate safeguards.
6. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
9. Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
10. Contact Information
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Emerald Journeys
10 Grafton Street
Dublin 2, D02 HF72
Ireland
Email: [email protected]
Phone: +353 8 3910643
11. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email.
Last updated: November 10, 2023
